33wb Privacy Policy — Your information is completely safe with us

33wb collects certain information to deliver the best possible gaming experience. We only gather what is genuinely necessary to provide our services — collecting excessive or unnecessary data goes against our policy.

Information Collected at Registration

• Full Name & Date of Birth (for age verification)
• Email address & mobile number
• Residential Address & Country
• User Password (stored in encrypted form)

Information Collected During Identity Verification (KYC)

• National ID Card (NID) or Passport Copy
• Driving License (where applicable)
• Recent utility bill or bank statement (for address verification)
• Selfie or photo (for identity verification)

Information Collected During Transactions

• Mobile Banking Number (bKash, Nagad, Rocket)
• Crypto Wallet Address (for USDT transactions)
• Transaction History & Amounts

Automatically Collected Information

• IP address & device type
• Browser Type & Operating System
• Time spent on site and pages visited
• Login and Logout Times

33wb uses collected information only for its intended purposes. Using any data for other ends is contrary to our privacy policy.

Below is a detailed breakdown of how your information is used. Each use is backed by a specific legal basis.

33wb never sells your personal information or shares it with third parties for advertising purposes. In specific circumstances, data may be shared — always with your best interests in mind.

Information may be shared when:

• Payment Processors: Limited information is shared with bKash, Nagad, Rocket, or the USDT network to process deposits and withdrawals.
• Licensing Authority: Information may be shared with regulatory authorities to ensure compliance with gaming license requirements.
• Law enforcement agencies: Providing information under a court order or government directive is a legal obligation.
• Anti-money laundering: Where required to comply with AML (Anti-Money Laundering) regulations.
• Technology Service Providers: With trusted technology partners for server hosting and security testing.

33wb uses cookies on its website and app. Cookies are small text files stored in your browser that help make your experience smoother and more personalized.

Types of cookies we use

• Essential cookies: These are essential for the site to function correctly. They maintain your login session and ensure security, and cannot be disabled.
• Functionality cookies: Remembers your preferred language, theme, and other settings so you don't have to reconfigure them each time.
• Analytics Cookies: Used to understand how many people visit the site and which features are most popular. This data is fully anonymized.
• Security Cookies: Helps detect multiple accounts from the same device or any fraudulent activity.

You can disable cookies at any time from your browser settings. However, disabling essential cookies may cause some site features to stop working properly.

33wb uses industry-leading security technology to protect your information. Our security team monitors systems 24/7 to prevent any unauthorized access.

Technical Security

• 256-bit SSL/TLS encryption — all data transfers are fully encrypted.
• AES-256 database encryption — all stored data is completely secure.
• Two-Factor Authentication (2FA) — an additional layer of security for your account.
• Firewall & DDoS Protection — secured against cyber attacks.
• Regular Security Audits — conducted by third parties.

Administrative Security

• Only authorized personnel may access personal information.
• Mandatory privacy training for all staff.
• A complete log of all data access is maintained.
• A strict access control policy is enforced.

33wb believes every user should have full control over their own data. You have the rights listed below, and we are always ready to help you exercise them.

• Right to Access: To find out what information we hold about you, submit a request to our support team. A complete response will be provided within 7 business days.
• Right to Rectification: If any of your stored information is incorrect, you may request a correction.
• Right to Erasure: You may request deletion of your data within a specified period after account closure (except where legal obligations apply).
• Right to Restrict Processing: You may request to restrict the use of your information under certain circumstances.
• Right to Data Portability: You may request a copy of your data in a standard portable format.
• Right to object: You may object to the use of your information for marketing or profiling purposes.
• Right to Withdraw Consent: Any previously given consent may be withdrawn at any time.

33wb does not retain any information longer than necessary. Each type of data has a defined retention period, determined by service requirements and legal obligations.

Once the retention period expires, data is securely and permanently deleted or fully anonymized.

33wb may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, registered users will be notified by email.

• Minor changes will be updated on the page only.
• For major changes, notification will be sent via email or displayed on the site.
• Continued use of the site after any changes will be considered acceptance of the updated policy.
• If you do not agree with the updated policy, you may request to close your account.

If you have any questions or concerns about this privacy policy, reach us via our 24/7 live chat support. We are always committed to protecting your privacy.